Delivery and returns policy İçeriği
Onur Freelance delivery and returns policy
At Onur Freelance, we are committed to providing quality service. This Delivery and returns policy explains delivery processes and refund conditions for our services. Contact us with any questions.
Delivery policy
Because Onur Freelance provides digital services, delivery takes place digitally after project completion. This usually means sharing project files by email or handing over completed websites to the customer.
Delivery time depends on the customer agreement and project requirements. Timeframes may vary based on customer feedback. Completed projects are generally delivered by email. Alternative methods may be agreed with the customer.
Returns policy
Due to the nature of our digital services, Onur Freelance applies the following refund policy:
If a customer cancels a project before the service is completed, charges reflect the proportion of work performed. No refund is issued after completion and customer approval.
If cancellation is requested before the project starts, the full amount paid is refunded. After work begins, a deduction is made for completed work. Change requests may incur additional fees depending on the project.
Satisfaction and approval process
Onur Freelance prioritizes customer satisfaction. We stay in contact with customers throughout projects to meet expectations. All revisions are approved by the customer before delivery.
Refund requests must be submitted in writing to info@onurfreelance.com . Requests are reviewed and a response is provided within 7 business days.
Contact
For questions about our delivery and returns policies, contact us:
Company owner: Onur Ertem
Phone: 0532 690 9924
Email: info@onurfreelance.com
Address: Gülsuyu, Güleken Sk. 6/1, 34848 Maltepe/İstanbul
